SmallBizGenius Analysis
Savannahs, an online retailer of luxury designer shoes, receives mixed reviews regarding product condition and customer service. While some customers praise fast shipping and smooth transactions, others report issues with damaged packaging, defective items, and difficult returns.
Category Breakdown
Scores based on analysis of 43 recent reviews
Shipping & Delivery
8.5/10Many reviewers praise Savannahs for its fast shipping and efficient delivery, with some noting exceptionally quick arrival times. For example, several customers mention receiving their orders within a few days, even internationally.
12 reviews mention thisCustomer Service
5.0/10Customer service experiences are highly polarized, with some praising helpful and responsive support, while others report slow response times, unhelpful interactions, and difficulties resolving issues. Several reviewers mention slow email responses and difficulty getting through on the phone.
15 reviews mention thisReturns & Refunds
4.0/10A significant number of reviewers report issues with the return process, including long delays, unclear instructions, and unexpected deductions from refunds. Some customers also mention difficulty obtaining return labels and arranging pickups.
10 reviews mention thisProduct Quality & Condition
6.0/10Several reviewers report receiving items with damaged packaging, defects, or signs of wear, raising concerns about quality control. Some customers received shoes in the wrong box or with loose threads, while others received shoes that fell apart after only a few minutes of use.
12 reviews mention thisPros & Cons
What Customers Love
"Super super fast shipping, will order again! Thank you."
"After checking with Christian louboutin that these were a genuine stockist, I bought a pair."
"So ordered and returned Amina Muaddi shoes - swift refund and easy free returns"
"I got my shoes for about 30% less than other places during the Black Friday sales."
"Hi,I would like do say a special thank you to Lisa! She helped me a lot with my order so I can enjoy my Alaia flats."
Common Complaints
"I recently purchased a pair of Amina Muaddi shoes from Savannahs and while the shoes themselves are fine, the box arrived clearly damaged, with visible marks and a tear."
"Impossible to return the shoes: I ordered Louboutin sandals, which are unfortunatelly too small. I am waiting for the return label since one week! Nobody is writing back, not answering my call. A disaster."
"Horrible costumer service and return policies. Never buying from this place again."
"I sent it back and they took 10% off my refund claiming that the soles aren’t in perfect condition. The shoes were unworn brand new."
"Tried to buy shoes twice with two different credit cards...they just cancelled the orders citing they “didn’t pass internal security checks”"
Common Questions About Savannahs
Answers derived from customer review patterns
Is Savannahs legit and trustworthy?
Savannahs has a mixed reputation based on 43 reviews. While some customers report positive experiences with fast shipping and authentic products, a significant number of others have encountered issues with damaged items, difficult returns, and poor customer service. The polarized feedback suggests that experiences can vary widely, making it essential to exercise caution and be prepared for potential challenges. It is recommended to thoroughly research the product and return policies before making a purchase.
Based on 43 reviewsDoes Savannahs have good customer service?
Customer service at Savannahs appears to be inconsistent, with reviews ranging from highly positive to extremely negative. Some customers praise specific representatives for their helpfulness and responsiveness, while others report slow response times, unhelpful interactions, and difficulty resolving issues. The negative reviews often cite problems with returns, refunds, and lack of communication, suggesting that customer service is a potential area of concern. Therefore, it's important to approach customer service interactions with realistic expectations and be prepared to advocate for your needs.
Based on 43 reviewsIs Savannahs worth it for small business owners?
For small business owners, using Savannahs as a vendor presents a mixed bag. The potential for accessing discounted luxury goods could be attractive, but the inconsistent product quality and customer service pose risks. The negative reviews regarding damaged items and difficult returns could lead to dissatisfaction among the SMB's customers. Unless the SMB has a high tolerance for risk and a robust customer service system to handle potential issues, it may be best to explore alternative suppliers with more consistent track records.
Based on 43 reviewsWhat is Savannahs' return policy like?
Savannahs' return policy is a point of contention among reviewers, with several customers reporting difficulties and frustrations. Some reviewers mention a short window to initiate returns and unclear instructions. Others report delays in receiving return labels, difficulties arranging pickups, and unexpected deductions from refunds. While some customers have had smooth return experiences, the prevalence of negative feedback suggests that the return policy can be challenging to navigate. Therefore, it's crucial to carefully review the return policy and be prepared for potential hurdles.
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